Practice the Scout Motto When Answering The Phone
How do you answer the phone? Do you sound lively, excited, and professional? If your answer is no then you are not practicing the scout motto. What is the motto? Be Prepared. Every time you answer the phone you must be prepared to answer using a lively, exciting and professional tone of voice. Your tone of voice makes all the difference on how you will be received and perceived on the other side of the phone by the caller.
Yes I know that we have technology working on our side with the ability to use caller ID to see who is calling, but if you do not know the number it is best to practice the scout’s motto. The risk you take of not using this technique is losing the opportunity to interview for that next great job. Smiling when you answer the phone is heard on the other end of the line and people like to do business with people they like. Smiling will make you likable to the caller and may even make them smile too. Being prepared places you in a tactical advantage when answering the phone. Rise to the occasion and be a scout, you will not regret it.
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